Your studio account
How to use your account
Everything you can do online: book your group classes, buy packages, keep track of your sessions, and check in when you arrive. It takes about two minutes to get set up.
1. Signing in
There is no password to remember. Go to connectedbodypilates.com/account, type your email address, and press Send my sign-in link. We email you a link; tapping it signs you straight in.
- Open connectedbodypilates.com/account
- Enter the email address you gave the studio
- Check your inbox and tap the link (check spam the first time)
Tip: add the account page to your phone's home screen and it behaves like an app. On iPhone, tap the share icon then Add to Home Screen.
Sign-in links expire after a while and can only be used once. If yours doesn't work, just request a new one.
2. Your health form and waiver
The first time you sign in you'll see a prompt to complete your intake form and waiver. It covers your health history, an emergency contact, and the liability waiver, and it takes a couple of minutes. Penélope reads this before your first session, so please fill it in before you come in.
You'll find it under the Intake & Waiver tab. Once it's submitted, the prompt disappears.
3. Buying sessions
Sessions are bought as packages of credits, then spent when you book. Open the Services tab to see everything the studio offers with current pricing.
- Buy takes you to Square's secure checkout. We never see or store your card details.
- Your credits appear in your account as soon as the payment goes through.
- Memberships (Harmony Wellness, Unlimited Sessions) are monthly subscriptions and renew automatically until you cancel.
- Prices shown don't include tax; tax is added at checkout.
Buying and booking are two separate steps. Buying gives you credits. Booking spends one. You can buy today and book later.
4. Booking a class
Press + Book a session, choose which package to use, then pick a time. Booking spends one of your credits and never charges you again.
Two things to know:
Group classes are the only sessions you can book yourself. Private and Discovery & Plan sessions are still bought online, but Penélope sets those times personally.
Classes need at least 24 hours' notice. Anything starting sooner won't appear in the time picker. To join a class today or tomorrow morning, just text or call.
If you have no credits left for a service, you'll be pointed to Services to buy a package first.
5. Private and Discovery sessions
Buy the package online whenever you like, then text or call Penélope at (959) 204-5400 and she'll find you a time. She schedules these personally so she can plan around what you're working on.
6. Changing or cancelling a booking
Your next session appears on your Dashboard with buttons to change it.
- Reschedule moves a group class to another time. Private sessions are moved by Penélope, so text or call for those.
- Cancel releases your spot.
The 24-hour rule. Cancel more than 24 hours ahead and your credit comes straight back. Cancel inside 24 hours and the credit is used, because the spot can rarely be filled that late. Your account tells you which applies before you confirm.
7. Waitlists
If a class is full you can join its waitlist. When someone cancels, everyone waiting is emailed at once and the first to book gets the spot, so it's worth acting quickly. If the spot opens up within 24 hours of the class, call the studio instead and Penélope will add you.
8. When you arrive
There's an iPad at the studio. Type the first few letters of your name, tap it, and you're checked in. It also shows how many sessions you have left.
You can also check in from your phone: open your account and press I'm here on the Dashboard.
9. Emails you'll get from us
- Booking confirmed when you book, with the date and time
- A reminder the day before your session
- Booking moved or cancelled if anything changes
- A spot opened up if you're on a waitlist
- Receipts for payments, and a nudge if a payment didn't complete
- Studio news now and then, with an unsubscribe link at the bottom. Unsubscribing from news never stops your booking confirmations and reminders.
All of it comes from studio@connectedbodypilates.com. Add it to your contacts so nothing lands in spam.
10. If something goes wrong
My sign-in link didn't work
Links expire and are single-use. Request a new one, and open it on the same device you asked from.
I don't see the class I want
Either it's within 24 hours, it's full, or it's a private session. Text or call and Penélope will sort it out.
My credits look wrong
Payments can take a moment to confirm. If it still looks wrong after a few minutes, contact the studio and it will be corrected by hand.
I changed my email address
Update it under Profile & Credits. Use the new address to sign in from then on.
Still stuck?
Penélope would much rather hear from you than have you miss a class.